Returns Policy

We offer returns or exchanges; however, the item must be unused, unopened and in its original packaging. Goods must be returned in full packs/boxes i.e. full rolls or boxes if that is how it was purchased. We cannot offer refunds on partial or unopened packs.

Proof of purchase with its tracking number is required to be eligible for a full refund.

All full-priced items must be returned within 30 days from the date of purchase. Sale items are subject to a 14-day return period for a full refund.

Products are returned at your own cost unless product is faulty.

Regardless of products being faulty or not, the item has to be returned in the original packaging in an acceptable condition or packed properly to avoid damage. If the product is not returned in this condition, a restocking fee will be applied of 20%.

If you would prefer, you can hand-return the item to our warehouse.

The goods remain your responsibility until they have been received by the staff here at Pins & Needles.

To process the returns, contact us by email ( State the items you would like to return along with your order number and we will get back to you within 2 working days. Please enclose proof of purchase in the parcel along with the order number.

Send all returns to the following address:

26 Prospect Road,

Pins & Needles’ aims to process all returns within 3-5 working days of receipt of return.