Shipping Policy

  

Shipping Rate   Weight Price
Standard Shipping-Small item 0kg-2kg £1.49
Standard Shipping-Medium item 2.01kg-10kg £2.99
Standard Shipping-Large item 10.01kg-17kg £4.99
Standard Shipping-Heavy Goods Shipping 17.01kg-35kg £9.99
Standard Shipping-Heavier Goods Shipping 35.01kg and up £19.99
Express Shipping (24-48hrs) 0kg-17kg £5.99

 

Please note:

All orders will be dispatched within 24 hours from the moment the order is confirmed (excluding Saturdays, Sundays & Bank Holidays). No deliveries will be made on Bank Holidays.

As per the table above, standard shipping is applied to majority of the goods based on the weight of the product(s) you order. Once the order has been placed, the item(s) will be dispatched within 1 working day. Standard shipping can take up to 3-5 working days before you receive the goods.

To qualify for Express Shipping, delivery is within 24-48 hours, orders will need to be placed before 12:30pm Monday-Friday (excluding Bank Holidays). Items/packages over 17kgs are not eligible for Express Shipping.

You are able to collect your order from our warehouse at 26 Prospect Road, Leicester, LE5 3RR, if you wish to do so simply select “Pick-up” as your delivery method and your parcel will be kept ready for you to collect. However, you will need to wait to receive the order confirmation via email and to collect during our business hours (Mon-Thur: 9:00-12:45/13:45-17:00 & Fri 9:00-12.30/14:00-17:00). There is no charge for local pick up.

Local delivery is also available for orders over £50 within a 10-mile radius of our premises. A £5 delivery charge will be applicable, but you should receive your order within 1 working day after payment has been received.

We do offer international delivery upon request. Please contact us via email info@pinsandneedles.org.uk with your name, company name (if applicable), shipping address, and what you would like to order (this is to work out the weight of your parcel). Our admin team will get back to you within 2-3 working days. Alternatively, you can call us on 0116 2210441 if you require more information.

If for any reason you would like to return an item, please see our Returns Policy for more information.

 

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